Contact & FAQ

 1. What is a custom pet portrait?
A custom pet portrait is a unique artwork created from a photograph of your pet. We use various techniques and styles to capture your pet's individuality.

2. How do I order a custom pet portrait?
To order a portrait, simply choose the desired size and style on our website, upload photos of your pet, and submit your order. If necessary, we will contact you to clarify details.

3. What photos are best for the portrait?
To create the best portrait, we need clear photos with good lighting that show your pet's face and distinctive features.

4. How long does it take to create a portrait?
Usually, it takes 2 to 4 days to create a portrait, depending on the complexity and our current workload. We always strive to complete orders as quickly as possible while maintaining high quality.

5. Can I make changes during the creation process?
Yes, you can make changes or give additional instructions at the initial stage of creation. We will send you a sketch for approval before starting work on the final version.

6. How is payment made?
Payment is made online on our website using credit cards or other available methods. The full amount for the portrait is charged when placing the order.

7. Do you deliver orders outside of Toronto?
Delivery of paintings within Canada and the USA is free. Digital files are sent worldwide via email.

8. What styles of portraits do you offer?
We offer various styles, including classic and modern, such as superhero costumes or favorite sports teams. You can choose the style you like best when placing your order.

If you have additional questions, please contact us through the feedback form on the website.